Thank you for shopping with Biji Bumi!
If you are unsatisfied with your recent purchase, we are here to help. Please refer to our refund policy.
Our Refund Policy
You have 7 days to notify us regarding an unsatisfactory product from the date you received it. Your refund request must be accompanied by supporting documents or images.
Please also provide us with your order number.
We will immediately notify you on the status of your refund as soon as we process the information provided by you.
If your refund is approved, we will initiate a refund via bank transfer within 3 working days of your request . You will receive the credit within a certain amount of days depending on your bank’s policies.
Party Pack – Unopened whole durians
We would also like to just let you know that for our 10kg durian party packs there is a chance that there may be a few hungry friends in some of your fruits as our durians are completely natural and organic from our Orang Asli forests and we are also unable to check the insides of them before sending it out.
Your durians are eligible for a replacement or a 25% refund if more than 25% of your total net weight (3-4 of your durians depending on the size) is spoiled or damaged.
We will issue a full refund or replacement of your item if more than 75% (seventy five percent) in nett weight is spoiled or damaged.
400g pre-packaged durians
We will issue a full refund or full replacement if our product is found damaged or spoiled.
If you have any questions on how to request a refund. Contact us at [email protected] or send us a direct message on our social media channels.